Charge cancellation fees
If you've set a cancellation fee, Zobliss charges it when an appointment is cancelled inside your late cancellation window. Set the fee and window in Settings > Booking Control. See Set rescheduling and cancellation policies.
How the fee is paid
The fee is paid in this order:
- Any deposit already paid for the appointment.
- The client's own gift cards.
- The client's saved card, on the same processor the deposit used. You can also choose a card when you cancel.
Whatever is left of the deposit after the fee is refunded to the original card.
Cancelling an appointment with a deposit
When you cancel, the Cancellation summary shows what will happen. Outside the late cancellation window, the full deposit goes back to the client.
See Cancel appointments.