Help center
Log in
Back

Set rescheduling and cancellation policies

Booking Control decides whether clients can reschedule or cancel online, and what happens when they cancel late.

Update Booking Control

  1. 1

    Go to Settings > Booking Control and open Rescheduling & Cancellation.

  2. 2

    Turn on Online Rescheduling and set the Rescheduling Window (In hours) - how far in advance clients can reschedule online.

  3. 3

    Turn on Online Cancellation and set the Cancellation Window (In hours).

  4. 4

    Turn on Cancellation Policy Required and write your policy. Clients must accept it when they book online.

  5. 5

    Set the Cancellation Fee (%) and Late Cancellation Fee Window (In hours).

  6. 6

    Click Save.

After the rescheduling or cancellation window closes, clients need to contact you to make changes.

FAQs