Cancel appointments
Cancelling an appointment frees up the time in your calendar and keeps a record of the booking in the client's history.
Cancel an appointment
- 1
Go to Calendar, hover over the appointment and click Cancel. You can also open the appointment, click the more options (three dots) button and select Cancel appointment.
- 2
Tick Notify clients about this cancellation via email and text if you want to let the client know.
- 3
For a repeat appointment, choose Cancel this appointment or Cancel this and all future appointments.
- 4
Click Cancel appointment to confirm, or Keep it to go back.
Charge a cancellation fee
If you've set a Cancellation Fee (%) in Booking Control and the appointment is cancelled inside your Late Cancellation Fee Window, the cancel dialog also shows a Cancellation summary.
- Tick Apply cancellation fee to keep only the configured fee amount.
- Under Charge to, choose the client's saved card or a gift card, or click Add card to enter a card.
- Any deposit already paid counts towards the fee first.
Cancellation fees can only be charged when Stripe or Square is connected in Settings > Client Billing.
Rebook or delete a cancelled appointment
Open a cancelled or declined appointment and click Rebook to start a new booking with the same client and services. To remove it completely, click the more options (three dots) button and select Delete appointment.
Deleted appointments aren't included in your reports. Cancel instead of deleting when you want to keep an accurate history.