Update appointment statuses
Appointment statuses tell your team where every visit stands. Each status has its own icon on the calendar block, and you can colour appointments by status in your calendar settings.
Appointment statuses
- Unconfirmed - the booking is waiting for you to accept it, for example an online booking when auto approve is off.
- Confirmed - the appointment is booked.
- Waiting - the client has arrived and is waiting.
- In progress - the service has started.
- Complete - the appointment has been checked out.
- No-show - the client didn't turn up.
- Cancelled / Declined - the appointment was cancelled, or an unconfirmed booking was declined.
Change an appointment's status
- 1
Go to Calendar and click the appointment to open it (or hover over it to use the hover card).
- 2
Click the status button at the top right, for example Confirmed, and choose the new status.
The options depend on the current status. For example a Confirmed appointment can move to Waiting, In progress or No-show, or be cancelled. Completed, cancelled and declined appointments can't change status.
Accept or decline unconfirmed appointments
Unconfirmed appointments show on the calendar with a dashed border and a clock icon.
- 1
Click the unconfirmed appointment to open it.
- 2
Click Accept to confirm the booking, or Deny to decline it.