Refund card payments
Card refunds go back through the processor that took the payment, to the client's original card.
Issue a refund
- 1
Go to Sales > Sales History and open the sale.
- 2
Click the more options (three dots) button and select Refund.
- 3
Keep Original payment methods selected, enter the Refund Amount and add any reasons. The Refund breakdown shows where the money goes, for example Checkout refunded to Stripe.
- 4
Click Refund. The refund appears on the sale with the processor it went through.
Choose Cash refund instead to record the refund without sending anything back to the card. See Refund a sale.