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Refund a sale

Refunds are issued from the sale in your sales history. You can refund the full amount or only part of it.

Issue a refund

  1. 1

    Go to Sales > Sales History and open the sale.

  2. 2

    Click the more options (three dots) button at the bottom and select Refund.

  3. 3

    Choose the Refund method:

    • Original payment methods - online card payments go back to the original card, cash payments should be refunded by hand, and any unpaid balance is waived.
    • Cash refund - record the whole refund as a cash or manual refund, without sending anything back to a card.
  4. 4

    Enter the Refund Amount. The maximum you can refund is shown underneath.

  5. 5

    Add a Customer-facing refund reason (shown on the client's receipt and refund email) and an Internal refund note (only your team can see it).

  6. 6

    Check the Refund breakdown and click Refund.

When a sale was paid fully in cash, the refund is always recorded as a cash refund.

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