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Automated client messages

Automated messages go out on their own, before and after appointments, so you stay in touch without lifting a finger.

After-appointment messages

  • Thank you note - sent after an appointment.
  • Rebooking notification - reminds clients to book their next appointment.
  • Refund notification - sent when a refund is issued.
  • Birthday message - sent on the client's birthday.

Turn messages on or off

  1. 1

    Go to Settings > Client Notifications and open the Post-appointment tab.

  2. 2

    Click a message, choose the Email or SMS tab, turn it on or off, and check the preview.

  3. 3

    Click Save.

Reminders and booking updates are on the Pre-appointment tab. See Send appointment reminders and Send appointment updates.

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