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Send appointment updates

Appointment updates are sent automatically when something changes with a client's booking.

Available updates

  • Booking confirmation - when an appointment is booked.
  • Pending appointment - when a booking request is received and waiting for you to accept it.
  • Cancellation alert - when an appointment is cancelled.
  • Declined alert - when a booking request is declined.
  • No-show alert - when an appointment is marked as a no-show.
  • Reschedule alert - when an appointment is rescheduled.
  • Form request - asks clients to complete their intake forms.

Turn updates on or off

  1. 1

    Go to Settings > Client Notifications.

  2. 2

    Click the update you want to change, for example Reschedule alert.

  3. 3

    Choose the Email or SMS tab, turn the notification on or off, and check the preview.

  4. 4

    Click Save.

Some updates also depend on what you choose at the time. For example, cancellation and no-show messages are only sent when the notify option is ticked in the dialog.

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