View messages history

1. 1

   From the main menu, go to Marketing > Messages history.

   Click to expand
2. 2

   By default you see messages from the last 30 days, newest at the top.

Each row shows:

• Time sent - when the message went out.
• Client - the client's name with the email address or phone number it was sent to.
• Channel - Email or Text message.
• Type - which message it was, for example Booking confirmation or Campaign, with the subject or first line underneath.
• Status - what happened to the message. See Message statuses.

• Click the search icon and search by client name, email or phone number.
• Use the date range to pick the days you want. Click the x in the date range to see messages from all dates.
• Choose Email or Text message to see one channel, or All channels to see both.

• Sent or Delivered - the message reached the client's inbox or phone.
• Opened or Clicked - the client opened the email or clicked a link in it. These are only tracked for emails.
• Queued or Pending - the message is still on its way.
• Failed, Bounced, Rejected or Undelivered - the message didn't arrive. Check the client's email address or phone number.
• Skipped - the text wasn't sent because text messages aren't on your plan or you ran out of text credits.