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Create service add-ons

Add-ons are optional extras that clients choose on top of a service, such as a deep conditioning mask with a hair colour. Each add-on can add to the price and the duration of the booking.

How service add-ons work

  • Add-on groups hold related add-ons, like Hair treatments or Finishing. One group can be linked to as many services as you like.
  • Add-on options are the extras clients pick from a group. Each one has its own name, description, additional price and additional duration.
  • Limits control how many options clients can pick from a group, so a group can be optional or required.

Once a group is linked to a service, its add-ons are offered when clients book the service online and when your team books it in the calendar.

Create an add-on group

  1. 1

    Go to Catalog > Services and open a service, or click Add Service to create one.

  2. 2

    In the left menu, select Service add-ons and click Add group.

  3. 3

    In Add option group, click Create new group. Groups you've already made are listed under Existing groups, so you can tick one to reuse it instead.

  4. 4

    Enter a Group name for your team, and a Prompt to client, the question clients see when booking online, like "Add a treatment to your color".

  5. 5

    Under Add-on options, click Create option. Enter the Option name, an optional Description, and the Additional price and Additional duration added to the service, then click Add. Repeat for each add-on in the group.

  6. 6

    Under Limits, choose how many options clients can pick:

    • Minimum quantity is required when booking - clients must pick at least this many, which makes the group required.
    • Maximum quantity applies when booking - clients can pick up to this many.
    • Allow clients to select multiple of the same options - clients can book the same add-on more than once, like 2 extra foils.
  7. 7

    Under Linked services, click Edit to choose every service this group is offered with, and click Apply. When you're editing a service, it always stays linked.

  8. 8

    Click Advanced settings if you need them:

    • Enable commissions for this group - team members earn commission on these add-ons, at the rate of the booked service.
    • Hide from online booking - clients won't see the group when booking online, but your team can still add it, and it shows on confirmation emails and receipts.
  9. 9

    Click Save at the top right. The new group is ticked in Add option group.

  10. 10

    Click Apply, then click Save on the service.

A group needs at least one add-on option before you can save it.

Edit or remove add-ons

Open the service in Catalog > Services, select Service add-ons, and click the actions (three dots) button on a group:

  • Edit group - change the group's details and options. Changes are saved for every service the group is linked to.
  • Remove from service - unlink the group from this service only. Click Save on the service to confirm.

To change the order clients see, open the group and click the actions button on an option, then choose Move up or Move down. You can also drag an option by its handle. Use Edit or Delete in the same menu to change or remove one option.

To delete a group everywhere, click Add group on any service, click the actions button next to the group in Existing groups, and choose Delete. The group is removed from every service it's linked to. Appointments already booked keep their add-ons.

Add add-ons to appointments

  1. 1

    Create or open an appointment in the Calendar and select a service that has add-ons. See Create appointments.

  2. 2

    Click Add-on under the service.

  3. 3

    Click the + button on each add-on you want. You can change its price, duration and quantity for this appointment, or click the x to remove it.

  4. 4

    Click Add. The add-ons are listed under the service, and the appointment's price and duration go up to include them.

  5. 5

    Click Save.

Your team can go over a group's limits when booking from the calendar. The picker shows a warning, but doesn't stop you. Add-ons can also be added or changed at checkout with the same Add-on button.

How clients choose add-ons online

When a client picks a service with add-ons on your booking site, the add-on step opens with each group's Prompt to client. Options they can't pick, because they've reached the group's limit, are greyed out.

The chosen add-ons are listed under the service in the booking summary and included in the price and duration. Clients can click the service again to change them.

FAQs