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Create a form template

A form template is the set of questions you want answered. Templates start out disabled, so you can build and preview them before anyone sees them.

Create the template

  1. 1

    Go to Settings > Intake Forms and click Add Intake Form Template. You can also click Manage templates from Clients > Forms.

  2. 2

    Enter a Name and an optional Description. Clients see both when they fill out the form.

  3. 3

    Click Create.

Choose the form settings

In the Details section, answer three questions:

  • Who fills out this form? - clients, staff members, or anyone with the link.
  • How often? - every time the client books, or only once for each client.
  • Does this form require review? - No review needed, Review required by chosen staff members, or Review & signature required.

Add form fields

  1. 1

    Open the Form Fields section and choose a field type: First/Last Name, Email, Phone Number, Date picker, Short Answer, Long Answer, Dropdown, Multiple Choice, Choose One or Toggle.

  2. 2

    Enter the Field label. For Dropdown, Multiple Choice and Choose One, add the options clients can pick.

  3. 3

    Turn on Require this field if clients must answer it, then click Add field.

  4. 4

    Repeat for each question. Click Reorder to change the order, or use a field's more options (three dots) button to edit or remove it.

Preview and enable the form

  1. 1

    Open Preview to see the form the way it will be filled out.

  2. 2

    Under Advanced, add an optional Custom confirmation message shown after the form is submitted.

  3. 3

    To save changes, click the more options (three dots) button at the top and select Save. The same menu lets you Duplicate or Delete the template.

  4. 4

    When the form is ready, click Enable next to the form name and click Confirm.

An enabled client form only applies to appointments booked after you enable it.

Request a form automatically for a service

Go to Catalog > Services, open a service and pick the form under Client's intake form. The form is then added automatically to every new appointment for that service.

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